#Job No. KS109a.
Customer Service Manager (Hire/Service Desk)
Very Competitive Salary + Pension 6% Employer and 4% Employee + 25 Days Holiday + Life Assurance
8am to 5pm Monday to Thursday and 8am to 4pm Friday
Customer Service Manager (Hire/Service Desk) required for a highly successful and world renowned manufacturer and service provider. The role will suit those seeking a challenging role managing a busy service desk. This is a great chance to be part of a successful and personable management team.
To apply for the role candidates need to have managed a busy help desk, any industry will be suitable. Candidates need to be able to manage a small team of people in hands on busy operational role. The role sits with in busy service centre dealing with engineering products, no technical knowledge is required as full training on the company’s products and services will be given.
Reporting to the Service Director, you’ll be responsible for overseeing the service activity within the South East. You will have approximately 8 direct reports consisting of controllers, processors and help desk staff. You’ll ensure all planned and reactive calls are dealt with in a timely and professional manner ensuring KPI’s and service level agreements are met. You’ll play an active role doing the task when needed whilst helping and guiding the team to the expected results. The company have an excellent service record and this role is key to the ongoing success of the business.
This is great chance to be part of a highly successful and global business. You’ll enjoy being part of a driven business who encourage training and career advancement.
The role in brief:
*Management of the service desk for the South East territory
*Responsible for a team of 6-8 staff
*Ensure KPI’s are achieved
*Attend meetings with management
*Oversee and keep a track of KPI’s in line with service agreement
*Must have experience managing a help desk or similar
*Experience managing/leading a team
*Able to multi task
*Able to track process in line with KPI’s