IT Analyst jobs in Bristol / Luton Bennett
 

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IT Analyst

IT Analyst

#Job No. TW463.

  • Location:

    Bristol

  • Salary:

    £22k - 26k per year + Benefits

  • Type:

    Permanent

Job Description:

IT Analyst (Support Technician, Help Desk, 1st Line)

Bristol

£22,000 to £26,000 + Tech Scheme + Cycle Scheme + Birthday Off + 23 Days Holiday + Bank Holidays + Benefits Package

IT Analyst required by a stable and growing IT services company based in central Bristol. The role offers training, development and the chance to joining an experienced team with a broad technical knowledge base.

This varied IT Analyst role combines both technical and commercial elements. It is a combined help-desk & IT support post with lots of varied and interesting projects. On the technical side you will provide remote help, over the phone and occasional on site help on a 1st Line basis. Commercially, you will communicate to end users through e-mail, via the telephone and in face to face meetings.

The company prides itself on being able to offer the successful candidate an exceptional career move. You will be exposed to a wide host of technology and receive comprehensive training to cover software, hardware and business networks. You will work independently but with the support of the company.

The IT Analyst Role:

* Answer incoming calls from clients
* Assist with triaging of incidents, logging all information in the service desk system
* Provide frontline analysis via phone, email or remote support
* Provide updates and escalation notes to senior analysts
* Complete backup checks and resolve proactive alerts

The IT Analyst:

* Experience of supporting users ideally in an MSP environment
* Typing speed of >60 WPM with excellent spelling, grammar and communication
* Drive to deliver an excellent customer experience to technical and non-technical users
* A hard-working individual who loves being part of a team and learning new skills
* Any IT qualifications, certificates or course completions are beneficial NOT essential