Job Description:

Technical Service Manager

Northampton

£50,000 to £55,000 DOE + Company Car + 30 Days Holiday + Training and Development

Monday to Friday 09:00 to 17:00

Technical Service Manager required for an independent leader in the service and repair of commercial catering equipment. This is a fantastic opportunity to join a reputable business who value quality and are committed to employee development. This is a unique opportunity to really make a difference and shape a growing team.

The Technical Service Manager role would suit an experienced engineer with strong electrical knowledge. Candidates from any field service background are encouraged to apply. Experience in a managerial role is desirable however this role would also suit an experienced engineer looking for more of an office-based role.

Based from the company’s office in Northampton, the Technical Service Manager will lead an engineering team of approximately 45 engineers and 6-7 area managers. You will play a critical role in establishing and developing standards and processes and will be a key point of contact for engineers when escalating issues.

The Technical Service Manager Role:

· Office based with some working from home and travel 2-3 times a month

· Provide leadership to engineering team and act as the central communication link between the team

· Improve engineering and operational standards

· Point of contact for escalation of more complex service and repair issues

· Root cause analysis on repeat faults, complaints etc.

The Technical Service Manager Candidate:

· Experience in a service / repair role

· Any field service background – catering, white goods, coffee machines or similar

· Knowledge of H&S

· Leadership experience or an engineer looking to step into an office-based role